*The videos won't play or the video player looks weird.

We're happy to help! 99% of the time, our videos work just fine. When they don't, we've found there are very simple fixes. Usually, it's due to browsers and how they're configured.

Please follow all the steps below. EACH STEP IS IMPORTANT.

1. Reload the webpage. Try playing the video now.


2. Make sure your browser is UPDATED.

Go to your browser's About menu item to see if it needs to be updated. If it needs an update, follow the browser's prompts to update it to the most current version. You may or may not have to restart your browser. (Browsers are Chrome, Firefox, Safari, etc...)


  1. Make sure your firewall is not preventing video playback.
You may have an anti-virus program or firewall interfering with video performance. Be sure to check those, too! (Because there are many anti-virus and firewall scenarios, we're unable to give general steps on how to configure these.

If they still don't play, try following the steps above with a different browser.

Need more help? Contact us using the link on this page (below) and we'll get back to you shortly! 

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